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Customer Welcome Email - How it helps you

by Vicki Barlow
Published 20/04/2022
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Why we ask for the customer email when booking a notice

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On the booking confirmation page we ask for a customer email address
When booking a notice yourself you will have seen a section on the confirmation page where we ask for a customer email. This is designed to help you help your families to connect with their notice online as soon as it is published.

It saves you time having to email the family yourself and means they can get on with sharing the notice, making donations in memory and collecting tributes, memories and photos on their everlasting tribute page.

We will only use the email address to send this one email


When you add in an email address for the family, you will need to click to confirm you have consent to share the email with us. This also confirms that we will not use the email address for any other purpose - meaning it complies with all Data Protection requirements.

How do I take advantage of the customer email service?

Best practice is to speak with families as you are discussing the arrangements for their notice and ask if it is ok for us to email them with a link when it is published on funeral-notices.co.uk.

If we book your notices, please include the family email address when you call or email us and we will add in it for you.

If you book your own notices, simply pop the email in when prompted and follow the instructions.

You can add more than one email address for the family or their friends.

Notices receive more views and interactions if the family have been sent a welcome email, linking to the notice.

Here to help

If you need to contact us about this, please complete the form below. Alternatively please call us 03444 060276 - we love to hear from you.
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